Slashdot runs a story about Microsoft employees preferring to use the iPhone over Microsoft alternatives.
Even though it might be a good idea to always eat your own dog food, the simple fact that your employees prefer the available alternatives is worth taking into consideration. Indeed, the motivation behind eating your own dogfood is to get feedback ; and the simple fact that even your employees do not want to use the product is exactly the kind of feedback you are looking for.
So, if you are a software editor for a product, and for some reason, your own employees (or worse, the developers of the solution itself) want to use the competitor’s product, then the first thing you should do is welcome them to, and get back to them once the product becomes at least as good as the alternative. No matter whether the reason for not using the product is good or not, it just means there is something to address.
